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Compliance at ATRIO

Compliance Team

To contact our Compliance Department, you can send an email to Compliance@atriohp.com

Compliance Program

As a Medicare Advantage Plan and recipient of federal funds, ATRIO Health Plans has the responsibility to ensure the integrity of health plan operations. This document reflects the Office of Inspector General (OIG) and the Centers for Medicare & Medicaid Services (CMS) interpretation of the Compliance Program requirements and related provisions, as adopted and implemented by ATRIO.

ATRIO Compliance Program

Standards and Ethics

ATRIO Health Plans will conduct its business in compliance with all federal, state, and local laws, rules and regulations in a manner consistent with the highest standards of business and professional ethics.
If you believe anyone who is or was employed by, contracted with, or otherwise associated with ATRIO Health Plans has done any of the below, please report this immediately to ATRIO's Medicare Compliance Team:

  • Violated any federal, state or local laws, rule or regulation;
  • Behaved in a manner that does not meet business and professional standards and ethics;
  • Acted in a way to create an unsafe environment by use of violence, harassment or discrimination; or
  • Directed you to act in a way that is illegal, unethical or unsafe.

How to Report an Incident

Internal Reporting Options:

  1. By completing and submitting the form found here.
  2. Direct access to Compliance Officer:
    • Direct phone line: 971-304-0068
    • In-person at: 2965 Ryan Drive SE Salem, OR 97301
  3. Email ATRIO Compliance: Click Here
  4. Email ATRIO Board of Directors Audit and Compliance Committee Chairman: Click Here
  5. Postal Service (anonymous reporting mechanism):
Compliance Officer ATRIO Health Plans, Inc.
2965 Ryan Drive SE
Salem, OR 97301

OR

Compliance Officer ATRIO Health Plans, Inc.
PO Box 12645
Salem, OR 97309

External Reporting options:

  1. Contact Office of Inspector General (OIG):
  2. Contact the Centers for Medicare and Medicaid Services (CMS):
    • 1-800-MEDICARE (1-800-633-4227) (TTY 1-877-486-2048)
  3. Contact the Division of Financial Regulation (DFR):
    • (503) 378-4140 or the toll free message line at (888) 877-4894
    • Division of Financial Regulation, Consumer Advocacy Unit, PO Box 14480, Salem, OR 97309-0405
    • File a complaint here.
    • Email: cp.ins@oregon.gov