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2024 NEW Extra Benefits

When you choose an ATRIO or Saint Mary’s ATRIO Medicare Advantage plan, you get extra benefits that Original Medicare doesn’t cover.

Flex Card

Your new Flex card is on the way! Keep an eye on your mail to see if yours has arrived.

ATRIO Flex Card: Dental, Fitness, and Over-the-Counter (OTC) Benefits

All ATRIO Medicare Advantage plans include the Flex Card, which works just like a debit card for your dental, fitness, and over-the-counter (OTC) benefits. Depending on your plan, you will receive flex dollar allowances to spend how you choose on your dental care, gym membership fees and classes, and OTC orders.

Simply swipe your Flex Card to pay for these services! Every time you use it, the amount will be deducted from your card balances just like a debit card. To view your Flex Card balance, report a lost card, request a new card, or for other questions, login to your myATRIO member portal or call 1-833-287-3622 (TTY 711), Monday-Friday, 5 a.m. to 8 p.m. PST.

PLEASE NOTE: If you already registered on the ATRIO Flex Card member portal in 2023, you will need to register again for 2024 using the myATRIO member portal, because you will be receiving a brand new Flex Card to use in 2024. We apologize for any inconvenience this change may cause.

  • Current ATRIO plan members who had an active Flex Card in 2023 will receive a NEW Flex Card (pictured above) in the mail at the end of this year. Your new card will be preloaded with your 2024 flex dollar allowances.
  • Your current 2023 ATRIO Flex Card will be deactivated and any unspent 2023 flex dollars will no longer be available after December 31, 2023. After this date you may destroy your old Flex Card and begin using your new card on January 1, 2024.


Your Over-the-Counter (OTC) Benefit – Order by Mail, Phone, or Online!

Convey provides ATRIO plan members with large and versatile OTC benefit. Depending on their plan, ATRIO plan members receive a quarterly allowance to spend on OTC items from a list of eligible products. Place your order online, over the phone, in a participating retail store, or by mail through the OTC Catalog – all using your Flex Card!

Talk to your healthcare provider to see if any specific OTC items are right for you. Below are just few a examples of the popular OTC drugs and items available for purchase:

  • Pain relievers, including Tylenol (acetaminophen), ibuprofen, lidocaine cream / patch, and diclofenac gel
  • Heartburn medicines, including Tums, Pepcid AC, and Prilosec (omeprazole)
  • Antihistamines/decongestants for allergy or cold symptoms
  • Eye drops for lubricating or cleansing

To place an order, login to your myATRIO member portal, click here, or call Convey to speak to an OTC specialist at 1-855-253-5768 (TTY 711) Monday – Friday from 5 a.m. to 8 p.m. PST

OTC Catalog

OTC Flyer and OTC Retail Listing (OREGON)

OTC Retail Listing (NEVADA) / OTC Retail Listing (NATIONAL)


NEW for 2024!

Personal Emergency Response System (PERS)

Eligible ATRIO Health Plan members can pre-order their new PERS device starting on December 16, 2023 – devices will begin to ship on January 1, 2024!

ATRIO Health Plans is excited to partner with LifeStation to bring our members peace of mind at the push of a button, with a Personal Emergency Response System (PERS). There are also different style options to fit your active lifestyle, including a watch option with step tracker and heart rate monitor! This new benefit will be available on many of our plans starting on January 1, 2024 – click here to find a plan with this new benefit.

To take advantage of this new benefit, call LifeStation: (888) 809-3112 (TTY 711) Monday through Friday from 5 a.m. to 6 p.m. PST, or on Saturday and Sunday from 6 a.m. to 6 p.m. PST.


Hearing Exams and Aids

ATRIO Health Plans has partnered with Amplifon to provide hearing services, from routine exams and hearing aid evaluations / fittings with access to top-tier hearing aids at discounted prices.

To take advantage of this important benefit you must see an Amplifon provider. To find one near you visit Amplifon or call 1-866-375-0563 (TTY 711), Daily, 8 a.m. to 8 p.m. PST.

Amplifon Program Overview

Amplifon Frequently Asked Questions


Alternative Therapies

ATRIO Health Plans has partnered with American Specialty Health (ASH) to bring you supplemental chiropractic services, supplemental acupuncture services, and naturopathy services, depending on your plan (to see if your plan includes these benefits click the Plan Options link below).

2024 Plan Options (Oregon)

2024 Plan Options (Nevada - Washoe County)

2024 Plan Options (Nevada - All Other Service Areas)

To find a provider and schedule an appointment, call 1-800-678-9133, 5 a.m. to 8 p.m. (PST), Monday – Friday,
or click here: Find ASH Provider


Meals

Better health begins with nourishing meals. ATRIO Health Plans recognizes the importance of access to the right nutrition and has partnered with Mom’s Meals to provide our members meals after an inpatient or skilled nursing facility stay, and for those receiving home health services. You pay nothing for up to two (2) meals per day for 14 calendar days (28 total meals) after each qualifying health event.

In addition, if you want to eat healthier and receive ready-to-heat meals right at your door, our members can also purchase their own meals online (for up to $8.99 per meal) with FREE shipping from Mom’s Meals on every order. That’s a $15 savings! Eating healthy just got easier and cheaper!

  • Menus are health-specific, designed to meet the nutritional needs of many common health conditions
  • Meals arrive refrigerated to your home – just heat in 2 minutes or less and enjoy
  • Contact Customer Service to find out more information or request meals

Visit momsmeals.com/ATRIO to order meals that you will pay for out-of-pocket with FREE shipping
Mom's Meals Flyer (OREGON)
Mom's Meals Flyer (NEVADA)


Transportation

ATRIO Health Plans has partnered with SafeRide to provide non-emergent, health-related transportation to members. Receive up to 12 or 24 one-way non-emergent medical transportation trips per year depending on your plan (you must use SafeRide for this benefit to be covered.)

Health-related locations include medical facilities, dentists and doctors' offices, and gyms or community centers. Rides may be provided by taxis, rideshare services, vans, and non-emergency medical transport as determined by our transportation partner. Uber and Lyft are part of the SafeRide network and are subject to availability.

To schedule a ride or find out how many rides you have left for the year (check your ride balance), please call 1-888-617-0467, Monday – Saturday, 6 a.m. to 6 p.m. local time, or login to your myATRIO member portal.

PLEASE NOTE: Rides should be scheduled at least 48 hours in advance; rides scheduled less than 48 hours in advance will be subject to availability. If you must cancel, you need to do so at least 3 hours before your scheduled pick-up time (if after this time, the ride will be deducted from your annual ride balance). Trips are limited to 75 miles one-way unless prior approval is received from ATRIO Health Plans.

Beginning December 16th prebook your 2024 rides!

2024 SafeRide Flyer (OREGON) and 2024 SafeRide Flyer (NEVADA)
SafeRide approved destination listing (OREGON)
SafeRide approved destination listing (NEVADA)


Telehealth

Telehealth services are provided for ATRIO plan members through Teladoc. Virtual visit services are offered 24 hours a day, 7 days a week, with board-certified doctors. Visit with a doctor over the phone or via the internet using a smart phone, tablet, or a computer. Certain types of visits may require internet and a camera-enabled device. Covered services include general medical care, behavioral health care, and dermatology services.

To find a provider and schedule and appointment, call 1-800-Teladoc (835-2362), visit Teladoc, or use the Teladoc mobile app.

NOTE: Note not all care can be provided virtually or telephonically – you may be referred to a provider in person depending on your care needs. If you have a medical emergency or urgent care need, call 911 instead.


Routine Vision

Vision coverage is administered through VSP® Vision Care. As an ATRIO plan member you have access to affordable care from leading eye doctors and high-quality eyewear options. Depending on your plan, you receive an annual routine eye exam and an allowance to spend on frames or contact lenses every year.

To locate a VSP provider, click here: Find a VSP Provider
VSP Customer Service: 1-844-344-0572 (TTY 1-800-428-4833), Monday - Friday, 5 a.m. to 2 p.m. PST.

VSP Flyer


Worldwide Emergency and Urgent Care Coverage

Travel anywhere with confidence knowing your ATRIO plan* has you covered if you have a medical emergency or urgent care need while traveling outside of the country.

For help or questions about your coverage call ATRIO Customer Service at 1-877-672-8620 (TTY 711) daily from 8 a.m. to 8 p.m. local time.

*ATRIO Special Needs Plans do not include worldwide coverage

For a complete list and description of benefits, including extra benefits, refer to your Evidence of Coverage booklet.