Compliance

ATRIO Health Plans will conduct its business in compliance with all federal, state, and local laws, rules and regulations in a manner consistent with the highest standards of business and professional ethics.

• Violated any federal, state or local laws, rule or regulation;
• Behaved in a manner that does not meet business and professional standards and ethics, Including Fraud, Waste, and Abuse;
• Acted in a way to create an unsafe environment by use of violence, harassment or discrimination; or
• Directed you to act in a way that is illegal, unethical or unsafe

Please report this immediately to the ATRIO Compliance Officer in one of the following ways:

• Phone: 877-672-8620
• Email: compliance@atriohp.com
• Online Form: Online Form
• Printable Form: Printable Form
• Mail: ATRIO Health Plans, PO Box 12645, Salem, OR 97309

If your complaint is regarding the Compliance Officer, you may send your report to:

• Chairman of the Board of Directors
• ATRIO Health Plans
• 2965 Ryan Drive SE
• Salem, OR 97301

Personal and Confidential

You may report anonymously if you wish to protect your identity. All reports will be kept confidential. Please provide the details of the incident including dates, a description of the incident, individuals involved and contact information as needed. The Compliance Officer or Chairman of the Board will investigate the incident in a timely manner and report findings to legal authorities if laws have been violated.

QUALITY OF CARE CONCERNS

Providers may report any quality of care concerns to a Customer Service Representative. Concerns will be forwarded to ATRIO's Director of Clinical Operations for further research and investigation.

• Customer Service
• 1-877-672-8620