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coronavirus (covid-19) information

If you are a Provider, click here.

If you have questions, please call 211. They can provide general COVID-19 information.

What we are doing:

We’ve taken the following steps to support our members:

Office Information

Our Roseburg and Medford offices have re-opened effective 7/6/20. Our Salem office will re-open 7/20/20. Please review the below protocols for visitors. ATRIO is following State of Oregon Guidelines closely, and this information is subject to change as the COVID-19 pandemic evolves.

  • Set Appointments: As a best practice, we're encouraging entry into our offices by appointment. This not only helps us control how many people are in our offices at one time, but it helps our members know when it's safe to come by.
    • Please contact our Customer Service team to set up an appointment at 877-672-8620. If you have arrived at our office without an appointment, please stay in your car and call this number.
  • We're staging hand sanitizer in each office lobby and throughout our offices for members and employees.
  • Please come prepared with a mask or face covering, as it is required by ATRIO and also statewide as of 7/1/20.
  • Temperature Checks will be conducted for anyone entering our offices.
  • Contact Tracing: ATRIO will require your contact information if we need to alert you to a potential exposure, pursuant to public health guidelines.
  • Occupancy limit for social distancing: We're limiting the number of members in our offices to one at a time to make sure that people have plenty of space. We will also be placing social distancing markers in areas that members will need to line up.

Benefit Information

  • We will not require prior authorization for COVID-19 testing.
  • ATRIO is waiving member cost share for FDA authorized services with these codes (codes 0014M eff 04/01/2020, C9803, G2023 and G2024 all three eff 03/01/2020, U0001 and U0002 both eff 02/04/2020, U0003 and U0004 both eff 03/15/2020, 87635 eff 03/13/2020 and 86328, 86769 both eff 04/10/2020).
  • As of March 18th, the below services are $0 cost share when performed in conjunction with COVID-19 related testing, evaluation or treatment and when billed with a CS modifier:
    • Office and other outpatient services
    • Hospital observation services
    • Emergency department services
    • Nursing facility services
    • Domiciliary, rest home, or custodial care services
    • Home services
    • Online digital evaluation and management services
  • Our “refill too soon” policy for medications (except opioids) has been adjusted to allow members to prepare as needed.
  • Telehealth visits, Virtual check in visits, and E-visits visits are covered. Please ask your provider’s office if they have this option available.
  • As of 02/28/2020 and through the duration of this emergency, we are removing the prior authorization requirement for out of network services for SNP members. We will still follow the prior authorization grid, but if the service is not on the grid, it no longer requires prior authorization whether being provided/performed/supplied by an in or out of network provider.
  • Following CMS’ policy, we are loosening requirements for required criteria, such as face to face evaluations for lost, stolen, or damaged DME equipment.

How to protect yourself:

  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Avoid touching your face, nose, eyes, etc.
  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.

Stay Home. Save Lives.

How you can prepare:

  • Contact your healthcare provider to ask about obtaining extra necessary medications to have on hand in case you need to stay home for a prolonged period of time.
  • Switch your prescriptions to mail order. Our Customer Service team can assist with this! View our Pharmacy Directory for a complete list of Mail Order options.
  • Be sure you have over-the-counter medicines and medical supplies (tissues, etc.) to treat fever and other symptoms. Most people will be able to recover from COVID-19 at home.
  • Have enough household items and groceries on hand so that you will be prepared to stay at home for a period of time.

If you feel sick:

If you have traveled to/from these countries in the past 30 days, or have been in close contact with someone with COVID-19 and have a fever or respiratory illness (fever, cough or shortness of breath), call your doctor’s office or local public health department for further direction.

CDC Coronavirus Self-Checker

List of Resources and Helpful Information:

Be Aware of Fraud Schemes

Review the helpful resources below to education yourself on fraud schemes related to the novel coronavirus (COVID-19).