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coronavirus (covid-19) information

If you are a Provider, click here.

If you have questions, please call 211. They can provide general COVID-19 information.

What we are doing:

Effective immediately, we’ve taken the following steps to support our members:

  • We have temporarily closed our offices to the public to help decrease the spread of COVID-19 in our communities. Our Customer Service Department is still available and answering calls. You can also go to www.atriohp.com/contact-us/ and send us a message!
  • We will not require prior authorization for COVID-19 testing.
  • We will cover the cost of approved COVID-19 testing at a certified lab with no cost share to our members.
  • Our “refill too soon” policy for medications (except opioids) has been adjusted to allow members to prepare as needed.
  • Telehealth visits, Virtual check in visits, and E-visits visits are covered. Please ask your provider’s office if they have this option available.
  • As of 02/28/2020 and through the duration of this emergency, we are removing the prior authorization requirement for out of network services for SNP members. We will still follow the prior authorization grid, but if the service is not on the grid, it no longer requires prior authorization whether being provided/performed/supplied by an in or out of network provider.
  • Following CMS’ policy, we are loosening requirements for required criteria, such as face to face evaluations for lost, stolen, or damaged DME equipment.

How to protect yourself:

  • Get a flu shot! It is not too late. You can receive a flu shot at any in-network pharmacy at no cost. The flu shot will not protect you from COVID-19. It will protect you from the flu which is also still causing illness in Oregon.
  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Avoid touching your face, nose, eyes, etc.
  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.

Stay Home. Save Lives.

How you can prepare:

  • Contact your healthcare provider to ask about obtaining extra necessary medications to have on hand in case you need to stay home for a prolonged period of time.
  • Switch your prescriptions to mail order. Our Customer Service team can assist with this! View our Pharmacy Directory for a complete list of Mail Order options.
  • Be sure you have over-the-counter medicines and medical supplies (tissues, etc.) to treat fever and other symptoms. Most people will be able to recover from COVID-19 at home.
  • Have enough household items and groceries on hand so that you will be prepared to stay at home for a period of time.

If you feel sick:

If you have traveled to/from these countries in the past 30 days, or have been in close contact with someone with COVID-19 and have a fever or respiratory illness (fever, cough or shortness of breath), call your doctor’s office or local public health department for further direction.

CDC Coronavirus Self-Checker

List of Resources and Helpful Information:

Be Aware of Fraud Schemes

Review the helpful resources below to education yourself on fraud schemes related to the novel coronavirus (COVID-19).