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COVID-19 Vaccination Information

Get Vaccinated Oregon is an eligibility and notification tool developed by Google, in partnership with the state of Oregon. You can find it at or You can also text ORCOVID to 898211 to get text/SMS updates about vaccination clinics (this option is available in English and Spanish only) or email If you can’t get your COVID-19 vaccine question answered on the website, by text or by email, you can call 211 or 1-866-698-6155, which is open from 6 a.m. to 7 p.m. daily, including holidays.

Marion and Polk county members may be best to start with the Oregon Health Authority county vaccine information page at This site can also be used to find information about the vaccine for all other Oregon counties as well.

Be Aware of Fraud Schemes

Review the helpful resources below to education yourself on fraud schemes related to the novel coronavirus (COVID-19).

Office Information

As a best practice, we're encouraging entry into our offices by appointment. This not only helps us control how many people are in our offices at one time, but it helps our members know when it's safe to come by.

Please contact our Customer Service team to set up an appointment at 877-672-8620 (TTY 711). If you have arrived at our office without an appointment, please stay in your car and call this number.

Benefit Information

This benefit information applies only for duration of the United States Public Health Emergency.

  • We will not require prior authorization for COVID-19 testing.
  • ATRIO is waiving member cost share for FDA authorized services with these codes (codes 0014M eff 04/01/2020, C9803, G2023 and G2024 all three eff 03/01/2020, U0001 and U0002 both eff 02/04/2020, U0003 and U0004 both eff 03/15/2020, 87635 eff 03/13/2020 and 86328, 86769 both eff 04/10/2020).
  • As of 3/18/2020, the below services are $0 cost share when performed in conjunction with COVID-19 related testing, evaluation or treatment and when billed with a CS modifier:
    • Office and other outpatient services
    • Hospital observation services
    • Emergency department services
    • Nursing facility services
    • Domiciliary, rest home, or custodial care services
    • Home services
    • Online digital evaluation and management services
  • Our “refill too soon” policy for medications (except opioids) has been adjusted to allow members to prepare as needed.
  • Telehealth visits, Virtual check in visits, and E-visits visits are covered. Please ask your provider’s office if they have this option available.
  • As of 02/28/2020 and through the duration of this emergency, we are removing the prior authorization requirement for out of network services for SNP members. We will still follow the prior authorization grid, but if the service is not on the grid, it no longer requires prior authorization whether being provided/performed/supplied by an in or out of network provider.
  • Following CMS’ policy, we are loosening requirements for required criteria, such as face to face evaluations for lost, stolen, or damaged DME equipment.

How to protect yourself from coronavirus and many other common viruses:

  • Get your Covid-19 vaccine.
  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Avoid touching your face, nose, eyes, etc.
  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.
  • Switch your prescriptions to mail order. Our Customer Service team can assist with this! View our Pharmacy Directory for a complete list of Mail Order options.
  • If you feel sick or have been in close contact with someone with COVID-19 call your doctor’s office or your county/region public health department

List of Resources and Helpful Information:

If you have questions, please call 211. They can provide general COVID-19 information.